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Taan Support

Return & Refund Policy

We want every taan order to reach you in the right condition. This policy explains when returns, exchanges, and refunds may be accepted, and how we handle each request.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if the item is defective, damaged, incorrect, or significantly different from what was shown on the website.

  • The item must be unused, unwashed, unworn, and in its original condition.
  • All tags, labels, accessories, invoices, and packaging must be included.
  • Items that are altered, damaged by the customer, or missing original packaging may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, some items may not be eligible for return unless they arrive damaged or incorrect.

  • Cosmetics, beauty products, and sealed personal-care items once opened.
  • Customized, altered, or made-to-order products.
  • Items purchased during clearance or final-sale promotions where returns are clearly restricted.
  • Products damaged after delivery due to misuse, washing, or improper handling.

3. How to Request a Return

To start a return, contact our support team with your order number, contact details, reason for return, and clear photos or video showing the issue.

Our team will review the request and share the next steps. Please do not send any item back before receiving confirmation from taan support.

4. Inspection & Approval

Returned items are inspected after we receive them. If the item meets our return conditions, we will approve a refund, replacement, or exchange depending on availability and the nature of the issue.

If the returned item does not meet the conditions above, the request may be rejected and the item may be sent back to the customer.

5. Refund Method & Timeline

Approved refunds are usually processed to the original payment method. For cash on delivery orders, we may request a valid mobile wallet or bank account for refund processing.

  • Refund processing may take 7-10 business days after approval.
  • Bank, card, or mobile wallet processing times may vary by provider.
  • Original delivery fees, return shipping fees, and payment gateway charges may be non-refundable unless the issue was caused by taan.

6. Exchanges

Exchanges are subject to product availability. If the requested replacement is not available, we may offer an alternative product, store credit, or refund after approval.

7. Order Cancellation

You may request cancellation before your order is shipped. Once an order has been shipped, it will be handled under the return process after delivery.

taan may cancel an order if the product is unavailable, payment cannot be verified, or the order information appears incorrect or incomplete.

8. Contact Us

For return, exchange, or refund support, please contact us: